| ||||||
|
||||||||||||||||||||||||||||||
|
Tierra y Fuego honors VISA, MasterCard, American Express, cashier's checks, and money orders for all purchases made through its secure-transactions servers, phone, mailed, or faxed orders. Tierra y Fuego now accepts Google Checkout as a method of payment on all your mexican tile, ceramic tile, and all items available at Tierrayfuego.com. [ top ] Sales tax applies only for California residents. Duties for shipments sent outside the US may be assessed by your country. Duties are the responsibility of the buyer. [ top ] Shipping costs are calculated automatically by our system according to the weight and shipping address destination. Shipping costs are not included on the product prices listed on the Site. If an address is submitted incorrectly, or the address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additonal charge will be charged to customer. Orders with more than 6 boxes may ship via a Freight company. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Tierra y Fuego reserves the right to charge your account for charges made above the paid shipping on order. [ top ] Tierra y Fuego attempts to ship within 2 business days, unless product is not on stock. Orders placed on weekends or holidays are shipped within the next two following business days. Holidays will delay delivery of items. All orders will be shipped via UPS (United Postal Service) or freight company depending on the package's dimensions and destination. Unless, you specify another carrier, and arrange the pick up. [ top ] Out of Stock Items & Backorders We attempt to have an accurate and updated inventory of our products to provide you with their availability. In the unlikely case that a product is out of stock, we will NOT charge your credit card. Instead, we will capture the transaction and notify you by the next business day. At this point, you will have the option to cancel the order or place it on backorder. Most backorders are fulfilled within three to five weeks. Please call us before placing an order if you have any questions about this policy. If you backorder is not completed within the allotted time you may choose to cancel, or continue to wait. You may choose to have Tierra y Fuego ship portions of an order, or consolidate the order with the backordered products. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse. [ top ] If for any reason you are not completely satisfied with your purchase, you may return the item(s) to obtain a refund or replacement. Pending availability, we will ship your replacement merchandise within 2 business days after receiving your returned merchandise. All replacement merchandise will ship ground service. No returns or claims may be made on installed material. All product returns must be accompanied with a written statement explaining your dissatisfaction or reason for return. No refunds or exchanges will be accepted after 30 days of invoice date. Item(s) may be returned for refund or replacement subject to the following restrictions:
Tile damaged in transit to you: If the carton has external damages, you will need to note this on the delivery receipt. This does not always mean there is damage to the contents, however, it will simplify a claim if damage is discovered upon opening the carton. You must notify the carrier of damages immediately. They will direct how the claim will be handled. You must also notify our office within 48 hours of the receipt of damaged merchandise. We will make arrangements with you to return damaged pieces and to send replacement pieces. Pending availability, we will ship your replacement merchandise within 1-2 business days after a claim with corresponding shipper is filed. All replacement merchandise will ship ground service. [ top ] We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you will see depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. [ top ]
[ top ] |
||||||||||||||||||||||||||||||
|
|||||||